Our Portfolio

Danone Nutricia ELN Ltd

Establish and lead the Customer Care ANZ team. Lead the team through NZ largest food recall in 2012 to support NZ parents and caregivers. Support the NZ business as Deputy Crisis Manager.
House of Travel

Build relationships with Retail partners to ensure the HOT Wholesale team were the number one partner of choice for service and products.
Smith & Smith

Support moving Contact Centre from office to Work From Home during COVID19 Level 4 Lockdown
Foodstuffs North Island

Set up the Transition Services and Customer Services function with Financial Shared Services for Foodstuffs Auckland. Project Lead for SAP Financial Systems implementation and upgrade. Project Lead for GST Increase implementation.
Goodman Fielder

Support and prepare Customer Services function for SAP implementation
Atlantis Healthcare

Leadership and development of 40+ seat Contact Centre which provides Inbound/Outbound Contact Centre solutions to Healthcare businesses in New Zealand / Australia
Auckland Airport

To establish and develop the new Customer Service Contact Centre for Operations Performance and Delivery Set up Customer Services team to support Omni Channel Shopping Platform
Goodfood Group

Conducted review of the Customer Services area, provided report on recommendations for optimising and adding value for the business in this area. This included 12-month roadmap.
Ziwi

Developed the global customer care roadmap. Created robust crisis management review process. Developed complaint and escalation model and criteria
Lumino

Established practice support team. Developed high-value treatment outbound service to support referrals to practices. Provided Business Development support to key practices which required focus on financial outcomes including retention of customers, increase in repeat appointments and margin improvement.