Establish and lead the Customer Care ANZ team. Lead the team through NZ largest food recall in 2012 to support NZ parents and caregivers. Support the NZ business as Deputy Crisis Manager.
- Developed and implemented customer centric strategy for the Careline
- Development of team - Top team 3 years running for Engagement within ANZ business
- Crisis Management - role as Deputy Crisis Manager for ANZ
- Complaints Management - manage, drive insights through business to achieve results for customers
- High Performance Team - introduced and support development of framework throughout company
- Implementation of new CRM system and integration with Avaya softphone platform
- Support HR function with implementation out of new Leadership Learning and Development programme for both senior and junior managers in ANZ
