Do you have the expert resource to help your business get the best from your Customer Support/Services teams?
Our consulting service will provide your business with the expertise so you can maximise the value of your Customer Support areas.
Contact us to find out more about the services that we offer.
Customer Support Strategy - Planning & Roadmap
Do you need assistance with developing your support strategy and roadmap? Bring in the expertise to assist. We can help you develop your strategy and roadmap to ensure alignment and integration with your business strategy. We also can support you with your systems, process and people integration.
High Performance Team Development
How do you create a team that consistently achieves industry-leading service levels? We establish high performance benchmarks, introduce a flexible, multi-disciplined development framework, and provide criteria for evaluation of progress.
Complaint Management
Ensuring your customer support team handles complaints professionally and efficiently helps grow customer loyalty and creates consumer advocates for your brand.
We review your business processes, including escalation and risk analysis, make recommendations, and create an action plan for development and training of staff. This is followed up with a progress review.