Support and prepare Customer Services function for SAP implementation
- Defining Key Performance Indicators for CS function
- Implementing Workflow Management systems for Customer Services
- Updating and implementing new Procedures manuals / documentation.
- Develop intranet presence for Customer Services Dairy and Meats
- Developed x-training matrix using easy to understand competency format (Drivers License – Learner, Restricted, Full License)
- Team development (using FISH model)
